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Who we are\u003C\u002Fh2>\n\u003Cp>This policy explains how Baleen handles personal data on this website and in the platform. For data your company stores inside its workspace (its customers, travellers, contacts), your company is the controller and we act as processor on its instructions.\u003C\u002Fp>\n\u003Ch2>2. What we collect on this site\u003C\u002Fh2>\n\u003Cp>The contact and signup forms collect what you type: name, work email, company, and your message. We also record the technical minimum needed to protect the forms (IP address, browser identifier). Analytics run only if you consent via the cookie banner — declining changes nothing about how the site works.\u003C\u002Fp>\n\u003Ch2>3. What we collect in the platform\u003C\u002Fh2>\n\u003Cp>Account data (name, email, role), billing data (plan, invoices, payment status — card numbers stay with the payment provider), and operational logs needed to run and secure the service. Where AI-assisted features are used, the relevant text is processed to produce the draft; redaction policies can strip identifying details first.\u003C\u002Fp>\n\u003Ch2>4. Why, and on what legal basis\u003C\u002Fh2>\n\u003Cp>We process data to perform our contract with your company (running the service, billing), to pursue legitimate interests (security, abuse prevention, improving the service), to meet legal obligations (tax, accounting), and — for analytics cookies — only with your consent.\u003C\u002Fp>\n\u003Ch2>5. Sharing\u003C\u002Fh2>\n\u003Cp>We share data with the sub-processors that make the service work: hosting, e-mail delivery, payment providers, and (when used) AI model providers. Each is bound by contract to process data only for us. We do not sell personal data. We disclose data to authorities only where the law requires it.\u003C\u002Fp>\n\u003Ch2>6. 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