Baleen
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One platform for every part of your operation

From supplier contracts to AI-assisted inquiries to multi-currency invoices — what Baleen actually does, in detail.

Suppliers & rates

Every contract, every season, one register

Typed supplier records — accommodation, transport, guiding, activities — with products, room categories, seasonal rates and per-market pricing. Searchable by the people building trips, not buried in a shared drive.

  • Rate sheets imported from XLSX, CSV, PDF or e-mail
  • Contract periods and market-specific pricing
  • Rate models per product type — per night, per pax, per vehicle, per activity
  • Tax components and levies applied by rule, not by memory
See pricing →

Programmes & itineraries

Build a programme once, sell it in every market

Reusable programme templates, day-by-day itineraries on real routes with real distances, inclusions and exclusions, and content blocks ready for proposals.

  • Real driving distances and durations on every leg
  • Costing per market with your margin policy applied
  • Place library with descriptions in 11 languages
  • Public itinerary links for clients, branded as you
Explore solutions →

Inquiries & AI triage

One pipeline for every request

Sources, statuses and ownership for every inquiry — nothing lives only in someone's inbox anymore. The assistant reads, classifies and drafts; your team approves.

  • Intent and urgency classified on arrival
  • First reply drafted from your own rates and programmes
  • Every run logged, costed and reviewable
  • Redaction, rate limits and a kill switch, managed centrally
Read about AI governance →

Billing & FX

Get paid without the currency headache

Daily reference rates, cross-rate calculation from your own base currency, margin policies you control per currency pair — and invoices that freeze rate, tax treatment and issuer identity at issue time.

  • 140+ currencies with daily ECB reference rates
  • Hosted checkout via Stripe and PayPal — card data never touches our servers
  • Tax registry per country, applied by scope
  • Audit trail on every conversion
See the integrations →

Destination catalogue

A world catalogue, curated per agency

251 countries and 150 000 cities arrive switched off; each agency activates the destinations it sells. Places carry descriptions drawn from open sources and rewritten per language by governed AI.

  • Capitals, coordinates and real road routing
  • Agency-own places, promotable to the shared catalogue
  • Verified imagery from open licences
  • 11 content languages side by side

Trust & security

Built to be trusted with your money and your data

What the platform actually does — not a certificate wall.

Isolated database per agencyNo shared tables, no cross-tenant queries by construction.
Roles and permissionsRoute-level checks on every endpoint; UI hides nothing it cannot enforce.
Encrypted integration keysProvider credentials are encrypted at rest and never returned in full.
Audited money movementsEvery conversion, credit debit and invoice keeps its rate, time and actor.
Governed AIRedaction policies, rate limits, kill switches and per-run cost accounting.
Your data, exportableCancel at period end; the workspace stays usable until then and exports remain available.

Get started

See the whole platform on your own data

A 30-minute working session with someone who builds the product — bring a real inquiry and we'll quote it live.

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