Terms of Service

1. The service

Baleen is a business software platform for travel companies: supplier, programme, itinerary, inquiry and billing management, provided as a subscription. These terms govern your company's use of the platform. By creating a workspace you confirm that you act for a business, not as a consumer, and that you are authorised to bind that business.

2. Your workspace and your data

Your company's data — suppliers, rates, itineraries, customers, documents — belongs to your company. We process it only to provide the service, under the Privacy Policy and, where applicable, a data processing agreement. You can export your data at any time while your subscription is active and for thirty days after it ends.

3. Accounts

You are responsible for the actions of user accounts in your workspace and for keeping credentials confidential. Tell us without delay about any suspected unauthorised access. Seats are per person; sharing one login between people breaks both the price and the audit trail, and is not permitted.

4. Fees and billing

Plans are billed in advance, per billing period, in the plan's currency, plus any per-seat overage measured by daily sampling. Payment runs through our payment providers on their hosted pages; we never store card numbers. Prices displayed in other currencies are indicative conversions only.

5. Cancellation and suspension

You may cancel at any time; cancellation takes effect at the end of the paid period. We may suspend a workspace for non-payment after reasonable notice, or immediately for serious abuse (unlawful content, attacks on the platform, use that endangers other customers). Suspension for non-payment is lifted promptly on settlement.

6. Acceptable use

Do not use the platform to break the law, infringe rights, send spam, probe or overload our infrastructure, or resell access outside your business. AI-assisted features produce drafts for human review; you remain responsible for what your business sends to its customers.

7. Availability and changes

We operate the platform with reasonable skill and care and aim for high availability, but no software service is uninterrupted. We may improve or change features over time; where a change materially reduces core functionality you rely on, we will give reasonable advance notice.

8. Liability

Neither party excludes liability that cannot legally be excluded. Otherwise, our aggregate liability under these terms is capped at the fees you paid in the twelve months before the event giving rise to the claim, and neither party is liable for indirect or consequential loss.

9. Changes to these terms

We may issue a new version of these terms. Material changes are announced in advance in the product or by email. The version you accepted remains available, unaltered, with its version number and effective date.